FREQUENTLY ASKED QUESTIONS

Cranes Production is a company that was started more than two decades ago. We started as a martial arts equipments and instructional DVD company in 2001.

Cranes Cutlery is a subsidiary of Cranes Production and specializes in production and custom knives. We are an authorized dealer of REATE, YAN, PEÑA KNIVES, RAMON CHAVES, KIRBY LAMBERT, MATTHEW CHRISTENSEN, SHARP BY DESIGN, WINGMAN ,ETC

All products are guaranteed to be Authentic, Brand New In Box and come with Full Manufacturer Warranty.

Shipping estimators are provided by USPS, UPS, FEDEX and DHL. We do not mark-up on shipping. If you feel the quoted rate is too high, please email us and we’ll try to do something to earn your business! We also do not believe in adding handling charges to our customers. You give us the business and it’s our duty to prepare and handle the packaging.

We only sell BNIB ( Brand New In Box ). All products are guaranteed to be Authentic, BNIB and come with Full Manufacturer Warranty.

We ship our products worldwide and highly recommend FEDEX/ UPS. Since each country has different import rules and regulations, customers are responsible for any duty to be collected (IF ANY). Please rest assured, we have over two decades of shipping experience to almost any country with many satisfied customers worldwide, feel free to email us [email protected] and we’ll walk you through the process.

We accept Paypal, Paypal Pay Later, Venmo, Major Credit Cards, Apple Pay, Zelle, Square and even personal checks.

All orders are normally processed and shipped within 24 – 48 hours. In most instances, shipping labels are purchased from Paypal shipping and tracking numbers automatically emailed to customers’ email addresses listed with Paypal. If you don’t receive any tracking numbers after an email confirmation that your order has been shipped, please check your spam folder.

Email us at [email protected] and chances are you’ll get a reply within 24-48 hours, if not sooner. Please leave us a telephone number if you need to speak to us in person, we will try to return your call as soon as possible! We’re committed to providing no-nonsense customer service!